How do I use the Customer Portal?

How do I submit a new request?

1. Log into the Customer Portal with your credentials.
2. Click Create a Support Request / Support-Ticket erstellen in the top navigation.
3. Fill in the following fields:
   • Email address — your work email
   • Subject — a short description of your request
   • Category — select the most relevant option from the dropdown
   • Description — provide as much detail as possible
   • Priority — select the urgency of your request
4. Click Send request / Anfrage senden.

You will receive a confirmation and our team will reply within 24 hours or less.

How do I track my tickets?

1. Log into the Customer Portal.
2. Click on Tickets in the top navigation.
3. You will see a list of all your submitted requests, including:
   • Subject and ticket ID
   • Date created
   • Assigned team member
   • Current status

How do I reply to an open ticket?

1. Go to Tickets and click on the relevant ticket.
2. You can read the full conversation thread and add a reply directly.

This keeps all communication related to your request organized in one place.

Still unsure?

If you have trouble accessing the portal or need help getting started, contact our support team:

questions@bellabona.com

We'll be happy to help.