Terms and Conditions

General Terms and Conditions of Bella & Bona GmbH

Gotthardstrasse 89 80689 Munich

Managing Director: Matteo Cricco

Tax number: 143/113/69979

VAT ID No.: DE318462406

Register court: Munich HRB241190

1. Scope of application of the terms and conditions

These General Terms and Conditions (GTC) apply to all contracts for the provision of daily lunch and catering services (production and delivery of food and beverages, provision of personnel) and the provision of conference, banquet and event rooms and event equipment by Bella&Bona GmbH (hereinafter referred to as "Bella&Bona").

Deviating provisions, even if they are contained in the general terms and conditions of the contract partner, shall not apply unless they are expressly accepted by Bella&Bona GmbH in writing.

The following shall apply to entrepreneurs: If the entrepreneur uses contrary or supplementary General Terms and Conditions of Business, their validity is hereby contradicted; they shall only become part of the contract if we have expressly agreed to them.

2. Conclusion of contract 


The promotion of the offer of the website (www.bellabona.com) does not constitute a binding offer of the provider to conclude a sales contract. The customer is hereby merely requested to submit an offer by placing an order. 

By sending the order, the customer submits a binding offer aimed at the conclusion of a sales contract for the goods contained in the shopping cart. By sending the order, the customer also recognizes these terms and conditions as solely authoritative for the legal relationship with the provider.

By placing the products in the online shop, Bella&Bona makes a binding offer to conclude a contract for these items. You may initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process.

The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order you will receive another confirmation by e-mail. 


The catering contract is concluded as described in the previous paragraph or by written acceptance of the offer made by Bella&Bona GmbH by the purchaser/customer. 

If the Customer concludes the contract in the name of the Third Party Customer as a representative, the contractual partner is generally not the Customer but the represented Customer Bella&Bona GmbH. 

The catering contract shall also come into effect when the offer submitted by Bella&Bona GmbH is confirmed in writing. All rights and obligations arising from the contract are transferred to Bella&Bona GmbH upon confirmation of the order.

3. Order and delivery rules for daily lunch and catering


Daily Lunch business hours/delivery times are Monday through Friday. Saturday deliveries are only possible after prior confirmation. 

Orders received before 8:59 am will be delivered the same day.

Delivery is always to the delivery address provided by the customer on a previously agreed delivery date. 

Minimum order quantity via personal/company account:

We deliver from 5 main courses. This means that Bella&Bona GmbH only prepares and delivers main dishes if the shopping cart contains 5 main dishes or more.

Our deliveries for Daily Lunch are free of charge. 


The minimum order value for each order is € 300,-- net. 

Our deliveries are € 25 per order. 

Bella&Bona accepts changes to orders free of charge if they are made before dispatch which must be notified in writing to Bella&Bona within 48 hours at the latest.

    4. Payment methods


    Payment can be made either by credit card, PayPal or Google Pay. 


    Payment can be made either by invoice, advance payment, credit card, PayPal or direct debit.

      5. Cancellation


      We charge for the cancellation of already placed total orders: 

      Small events (orders 300-500 Euro):

      Up to 9 days prior to the agreed delivery date 25%

      Up to 6 days before the agreed delivery date 50% of the order.

      Up to 3 days before the agreed delivery date 75% of the order. 

      Events (orders over 600 - 3.000 Euro):

      Up to 11 days before the agreed delivery date 25% of the order

      Up to 8 days before the agreed delivery date 50% of the order.

      Up to 4 days before the agreed delivery date 75% of the order. 

      Large events (orders over 3.000 Euro):

      Up to 15 days before the agreed delivery date 25% of the order

      Up to 10 days before the agreed delivery date 50% of the order.

      Up to 5 days before the agreed delivery date 75% of the total order value 

      For all events

      For cancellations on the day of delivery we reserve the right to charge up to 100% of the order value.

      The availability of our products, in particular seasonal influences, make it necessary for us to reserve the right to make reasonable changes to our proposals. This also applies to pricing due to seasonal fluctuations.

        6. Number of participants (event catering)

        The customer is obliged to notify "Bella&Bona GmbH" of the exact number of participants and the definitive choice of food at least 2 weeks before the event. If the number of participants is reduced by more than 10%, "Bella&Bona GmbH" reserves the right to recalculate the price. 

        This information is deemed to be a guaranteed content of the contract and will be taken into account accordingly in the final invoice. 

        Any additional orders for food, drinks, additional materials, etc. will be charged separately according to the list prices of "Bella&Bona GmbH". 

        Delivery shall be made to the address specified in the contract. 

        If the goods are picked up, the risk shall pass to the customer when the goods are handed over. If delivery is made by "Bella&Bona GmbH", the risk is transferred at the time of vehicle arrival at the destination.

          7. Down payments

          Upon conclusion of the contract, the client makes a down payment for the services agreed in the contract: 

          Events with orders over 3,000 euros:

          Up to 1 week before the agreed delivery date 25% 

          Events with orders over 10.000 Euro:

          Up to 2 weeks before the agreed delivery date 35% 

          Events with orders over 20.000 Euro:

          Up to 4 weeks before the agreed delivery date 50%. 

          The deposit payment is made to guarantee the associated reservation.

          8. Delivery time

          The exact delivery time must be agreed in writing. 

          The customer shall grant "Bella&Bona GmbH" a grace period for delivery due to obstacles that are unforeseeable or cannot be planned (e.g. traffic jams, accidents, police intervention). 

          We reserve the right to make a replacement delivery in the event of operational disruptions, such as power failures. Circumstances that make delivery impossible (force majeure, official measures, weather conditions) release us from the obligation to perform. 

          If delivery has been agreed upon, confirmation of the handing over is given by the customer's signature on the delivery note.

          The goods remain our property until full payment has been received.

            9. Liability

            In the event of culpable violation of essential contractual obligations, Bella&Bona shall also be liable for gross negligence of non-executive employees and for slight negligence, in the latter case limited to the foreseeable damage typical for the contract. Further claims are excluded. 

            The contractual relationship between the customer/client and Bella&Bona is subject to the statutory warranty rights. 

            Bella&Bona GmbH is not liable and does not provide any warranty for third-party services. 

            All goods are freshly prepared by us and delivered immediately. We are not liable for damage to the goods caused by improper handling by the contractor, such as incorrect storage temperatures. Liability exists only within the scope of proven defects of the returned goods subject to replacement delivery or credit note.

            The regulations of the product liability law remain unaffected.

              10. Liability for rented objects

              The customer/client is liable from receipt of the hire item until its return for any damage to or loss of the hire item, irrespective of whether the damage or loss is caused by the customer/client himself or has been caused by third parties. 

              The client is liable for all damages or losses of the delivered material caused by his vicarious agents, event participants or other third parties without proof of fault. Losses and damage to the inventory provided by us will be invoiced at cost price.

                  11. Data protection

                  The personal data of the customer/client necessary for order processing will be stored. The customer/client hereby expressly declares his consent to this. All personal and order-related data will of course be treated confidentially and used exclusively for internal purposes..

                    12. Reclamation

                    The completeness of the delivery as well as the quality of the food must be checked as soon as possible. Any defects found must be reported to "Bella&Bona GmbH" immediately. If the orderer/client/customer fails to make such a notification, the delivered goods shall be deemed to be approved, unless the defect was not recognizable during the first inspection. Such defects must be reported to ,Bella&Bona GmbH" at the latest on the working day following delivery.

                      13. Place of fulfillment and jurisdiction

                      Place of fulfillment for delivery, handover and payment is Munich. Place of jurisdiction is Munich.