Enter your username, your work email address and a password.
Click on Agree if you've read the Terms and Conditions.
Lastly, click on Signup.
You will receive a confirmation mail to your mail id.
Click on the link you will find in your companys email address
Welcome to the service of Bella&Bona! We are happy to have you! You can now place your first order!
How can I create a corporate account (only companies)?
Fill the form here and our Sales Team will get back to you within 24 hours to discuss the conditions of the service and create an account for your company!
Can I test the service of Bella&Bona?
Do you want to start a trial month or organize a tasting at your company? We are happy to help with all your concerns, questions and wishes! Don’t hesitate to contact us or leave us your e-mail address and your concern, question or wish and we will get back to you!
How can I book or start a trial month?
Want to start a trial month? We are happy to provide you with our delicious dishes and guarantee you a hassle-free lunch experience you will love! Fill the form here and our Sales Team will get back to you within 24 hours to discuss the conditions of the service and arrange your tasting week at your company!
Frequently Asked Questions - Existing Customers
What can I do if an ingredient is missing or is wrong?
Please use our chatbox and leave your companys email address and your order date or delivery date, if possible and we will get back to you! You can also write us an email with your issue to: request@bellabona.com
My order is late what can I do?
We are sorry that your delivery has not arrived yet, our driver was delayed on the way. He will arrive at your office soon! Please contact us in urgent cases with help of the chatbox or write us an email to request@bellabona.com
My lunch is missing, what can I do?
We are sorry to hear that we didn’t deliver your order with the delivery to your company. We will investigate what happened and make sure it doesn’t happen again. Please use our chatbox and leave your companys email address and your order date or delivery date, if possible and we will get back to you!
Can I cancel my order?
You can cancel your order everyday before 09.30 cut-off time. Unfortunately, it is not possible to cancel your order after the cut-off time.
What can I do if I have a technical problem?
You can rather use or chatbox and describe your concern as precisely as possible (Website or App) and leave your companys email address and your order date or delivery date, if possible and we will get back to you! Or you can write us an email to request@bellabona.com
Can I combine my Wallet with other payment options?
The Bella&Bona can´t be combined with other payment options like your credit card. We are sorry!
I have money left in your Wallet, but not enough to order a dish, what can I do?
We are sorry but the money from the Wallet can´t be combined with other payment options! To use the money please add more money to your Wallet & enjoy your meal!
I can't add my credit card, what can I do?
We are sorry for the issue! Please send us a screenshot (chatbox or email to: request@bellabona.com) and we will solve it for you or we will get back to you!
I have another technical problem with my payment option, what can I do?
We are sorry for the issue! Please send us a screenshot (chatbox or email to: request@bellabona.com) and we will solve it for you or we will get back to you!
How can I change my payment option?
You can change your payment of choice in your Profile settings.
I have an issue with the app
Please use our chatbox and send us a screenshot of your issue and we will inform you as soon as the issue is being solved or we will get back to you. Thank you!
How can I reset my password?
Go to the log in section and click on Forgot Password.
Insert your company's email address
You will receive a link to create a new password to your company's email address
Follow the link and set a new password
Log in with your company email address and your new password
When should I return the packaging?
Return the packaging when you are finished with your lunch, please make sure to remove any leftover food. If you need more time, you are welcome to take your bowl home, if you return it to the Bella & Bona black box within 1 week.
Where should I return it?
When you are finished with your meal, return the bowl and the lid to the Bella&Bona black box. Please make sure to remove any leftover food
I have lost my Vytal bowl, what can I do?
If you are not able to return your bowl within the 1-week time frame, please inform your office manager.
What happen if I lose it / don’t return it?
Return your bowl within 1 week to one of the Bella & Bona black boxes, or to any restaurant or collection point in the Vytal network. If you are not able to return your bowl within this time frame, please inform your office manager.
What Is My Wallet?
It is a virtual wallet that you can use to pay for your meal and where you will be able to access your refund(s). The Wallet Balance can be used for future purchases or withdrawn at any time.
How To Use My Wallet? You may view the Wallet Balance at checkout and apply it to your purchase.
Can I Withdraw the Money from My Wallet? Unfortunately, at the moment, it’s not possible to withdraw the money from the wallet but you can transfer it to a friend or colleague.
How can I transfer my credit to another account? To transfer your credit to another account you just need to contact us at invoices@bellabona.com writing in the subject: “Transfer my wallet credit”.
