I can’t log in to my account — What to do

If you are unable to log into your account, it may be due to:

• An incorrect password
• An expired session
• A temporary technical issue

In most cases, this can be resolved quickly.

How to fix it

Option 1 - Reset your password

1. Go to the login page:
   https://ecom.bellabona.com/login
2. Click “Forgot password?”
   Or go directly here:
   https://ecom.bellabona.com/forgot-password
3. Enter your email address.
4. Follow the instructions sent to your inbox.

If you do not receive the email, please check your spam folder.

Option 2 - Temporary password from support

In some cases, our tech team may generate a temporary password for you.

If you receive one:

1. Log in using the temporary password.
2. Go to your account settings.
3. Set a new personal password immediately.

Still not working?

If you still cannot log in, please contact us:

📧 questions@bellabona.com

Please include:

• The email address linked to your account
• A screenshot of the error message (if visible)

Our team will assist you directly.