Credit card upload failed - What to do
If you are experiencing issues when trying to add your credit card for payment, this may be related to your bank’s verification process.
Some banks require additional authentication steps that may prevent the card from being successfully added.
We are continuously improving this process to make it smoother and more secure.
How to fix it
Check your bank verification
In some cases, your bank may require:
- Additional authentication (e.g., 3D Secure)
- Confirmation via your banking app
- A temporary verification step
Please:
- Make sure your banking app is up to date.
- Check if you received a notification from your bank.
- Try again after a few minutes.
Important
At the moment, credit card is the available payment method for ordering.
If you are unable to complete the verification process, please contact our support team so we can review your case.
Still not working?
Please contact:
📧 questions@bellabona.com
Include:
- The type of card (Visa, Mastercard, etc.)
- Your bank name
- A screenshot of the error message (if visible)
Our team will assist you directly.