Outstanding payment — Why can’t I place an order?
If you see a message indicating an outstanding payment, your account may be temporarily blocked from placing new orders.
This happens when a previous payment has not been successfully completed or is still pending in the system.
To prevent duplicate charges or unpaid orders, the system temporarily restricts new orders until the balance is cleared.
How to fix it
Step 1 - Check your previous payment
Please verify:
- Whether your last payment was successfully completed
- If you received a confirmation email
- If the charge appears in your bank account
If your payment was declined, you can try again by updating your payment method.
Step 2 - If you were charged but still see the message
In some cases, a payment may appear completed on your bank side but is not yet fully processed in our system.
If this happens, our team may need to manually review and resolve the issue.
Please contact us so we can check your account and assist you quickly.
Still not working?
If you are unable to place an order due to an outstanding payment message, please contact us:
📧 questions@bellabona.com
Please include:
- The email linked to your account
- The date of your last order
- A screenshot of the message
- Confirmation of the charge (if visible in your bank)
Our team will review your case and resolve it as soon as possible.