Payment failed or charged but no order visible

f you were unable to place an order and see a payment-related message, this may be connected to an older outstanding payment linked to your account.

In some cases, this prevents the new order from being completed properly.

Our team manually reviews these situations to ensure no incorrect charges remain on your account.

How to fix it
Step 1 - Check your previous order

Please verify:

Whether you had a previous order that was not successfully completed
Whether you received confirmation for that order

If there was an older pending payment, this may block a new order from going through.

Step 2 - Contact support

If your order could not be completed due to an outstanding payment message, please contact us so we can review your account.

In these cases, our team may manually adjust your wallet balance to resolve the issue.

Still not working?

Please contact:

📧 questions@bellabona.com

Include:

Your account email
The date of the attempted order
A screenshot of the message (if possible)

Our team will review and resolve the issue as quickly as possible.