What kinds of requests can I submit through the Customer Portal?
The Customer Portal is your dedicated space to get support from the Bella&Bona team — faster, more structured, and fully trackable.
You can use it to submit any request related to your Bella&Bona service. Here are some examples of what you can manage directly through the portal:
- Billing questions
- Delivery slot changes
- Contract-related questions
- Feedback about your service
- Any other operational request
How do I submit a request?
- Log into the Customer Portal.
- Click on Create a Support Request in the top navigation.
- Fill in your email address, subject, category, description, and priority.
- Click Send request / Anfrage senden.
Our team will review your request and reply within 24 hours or less.
How do I track my requests?
Once submitted, all your tickets are visible under the Tickets section in the top navigation.
You can see:
- The subject and ticket ID
- The date it was created
- The team member assigned to it
- The current status (open, in progress, closed)
You can also reply directly within the ticket thread to keep all communication in one place.
Still unsure?
If you're not sure which category to choose or need help with something urgent, feel free to reach out directly:
This helps us resolve your request as quickly as possible.