General Terms and Conditions (GTC) for Corporate Clients

Bella & Bona GmbH
Last updated: 06 July 2026

This is a courtesy English translation. The relationship is governed by German law; in the event of any discrepancy, the German version of these Terms prevails. Statutory references (e.g. § 14 BGB, Art. 28 GDPR) refer to German and EU legislation.

Bella & Bona GmbH, Kapellenstraße 12, 85622 Feldkirchen
Managing Directors: Matteo Cricco, Niccolò Lapini
Register court: Amtsgericht München, HRB 241190 · VAT ID: DE318462406

Part A – General Provisions

§ 1 Scope

These General Terms and Conditions (hereinafter „GTC“) apply to all contracts and services of Bella & Bona GmbH (hereinafter „Bella & Bona“) vis-à-vis corporate clients, unless otherwise agreed in the respective framework agreement or in another individual arrangement.

These GTC apply exclusively to entrepreneurs within the meaning of § 14 BGB, to legal persons under public law, and to public-law special funds.

Deviating, conflicting, or supplementary terms and conditions of the Corporate Client do not become part of the contract unless Bella & Bona has expressly agreed to their validity in writing. This also applies where Bella & Bona renders the service without reservation in the knowledge of conflicting terms of the Corporate Client.

§ 2 Definitions

Bella & Bona: Bella & Bona GmbH as provider and operator of the services.

Corporate Client: the company or principal that concludes a contract with Bella & Bona for the services set out in § 3.

End User: a person employed by, or otherwise authorised by, the Corporate Client who makes use of Bella & Bona’s services (in particular under the Meal-Benefit Programme).

Platform: the website and mobile application operated by Bella & Bona for ordering and managing the services.

Framework Agreement: the agreement concluded between Bella & Bona and the Corporate Client governing, in particular, the subsidisation, the delivery arrangements, the available delivery days, the time window, and the latest order deadline.

Meal-Benefit Programme: the recurring corporate catering service offered by Bella & Bona under which End Users order meals via the Platform and the Corporate Client subsidises these in whole or in part.

Daily Lunch: the daily provision of lunch meals via the Platform on agreed delivery days.

Pop-up Restaurant: the on-site issuance of meals at the Corporate Client via a temporary Bella & Bona service point.

Catering: the order-related preparation and provision of food and beverages, where applicable including staff and equipment, outside the ongoing Meal-Benefit Programme.

Event: a single, scheduled catering occasion (e.g. conference, banquet, corporate event).

Delivery Location: the delivery or issuance point designated by the Corporate Client.

Working Day: Monday to Friday, excluding public holidays at the respective Delivery Location.

§ 3 Services

Bella & Bona offers Corporate Clients in particular the following services, which are provided individually or in combination depending on the agreed service:

• Daily Lunch (daily lunch catering);
• Pop-up Restaurant (on-site issuance);
• Catering;
• Event Catering;
• Breakfast;
• Live Cooking;
• Beverages;
• Equipment (fittings, rental and consumable material);
• Service staff.

The specific scope of services results from the respective Framework Agreement, the offer, or the order confirmation. Bella & Bona is entitled to further develop, supplement, or adapt its range of services, provided this is reasonable for the Corporate Client.

§ 4 Conclusion of Contract

(1) Meal-Benefit Programme

For the Meal-Benefit Programme, a Framework Agreement is concluded between Bella & Bona and the Corporate Client. On this basis, Bella & Bona activates access to the Platform for the eligible End Users. The individual orders of the End Users are governed by the separately applicable End User terms; in the relationship with the Corporate Client, these GTC and the Framework Agreement apply.

(2) Catering and Events

For catering and event services, Bella & Bona submits an offer to the Corporate Client. The contract is concluded by acceptance of the offer by the Corporate Client or by written order confirmation by Bella & Bona, whichever occurs first. Where a person acts on behalf of a third party, the represented party generally becomes Bella & Bona’s contracting partner.

§ 5 Prices, Surcharges

All prices are net, plus the applicable statutory value-added tax. The prices stated in the Framework Agreement, the offer, or the order confirmation are authoritative.

Delivery and shipping costs are charged separately where agreed. Additional services (e.g. additional meals, beverages, material, staff, rush orders) are charged separately at Bella & Bona’s applicable list prices.

Bella & Bona is entitled to levy surcharges where this is agreed or shown in the Platform or the offer, in particular a fuel or logistics surcharge to cover extraordinary procurement and transport costs.

In the case of continuing obligations (in particular the Meal-Benefit Programme), Bella & Bona is entitled to adjust prices reasonably in the event of significant changes in procurement, personnel, energy, logistics, or other costs relevant to the provision of the services. Cost reductions are taken into account in the same manner. Bella & Bona will inform the Corporate Client of price adjustments with reasonable advance notice. Seasonal or production-related influences on the availability and composition of the meals remain reserved.

§ 6 Payment, Default, Invoicing

Billing is by invoice. Unless otherwise agreed, invoices are due for payment within 14 days of the invoice date without deduction.

Bella & Bona is entitled to transmit invoices electronically (e.g. as a PDF by email). The Corporate Client consents to electronic invoicing.

If the Corporate Client falls into default of payment, Bella & Bona is entitled to demand default interest at the statutory rate (§ 288 BGB; for entrepreneurs, 9 percentage points above the base interest rate) as well as the default lump sum of EUR 40 pursuant to § 288 para. 5 BGB. The assertion of further default damages remains unaffected.

The Corporate Client is entitled to set-off only insofar as its counterclaims have been finally adjudicated, are undisputed, or have been acknowledged by Bella & Bona. The Corporate Client may exercise a right of retention only insofar as its counterclaim is based on the same contractual relationship.

Bella & Bona is entitled, in the event of default of payment, to suspend further deliveries or services until all outstanding claims have been settled in full. If the Corporate Client falls into default of payment, all other outstanding claims of Bella & Bona arising from the business relationship also become immediately due.

§ 7 Reusable Packaging and Environmental Responsibility

Bella & Bona provides its services in durable, reusable packaging and containers (in particular reusable bowls, black boxes, and warming trays). These remain at all times the sole property of Bella & Bona and are provided to the Corporate Client on a loan basis only for the period from delivery until collection.

The Corporate Client undertakes to ensure proper handling, safe storage, and timely return of all delivered materials. Until return, the Corporate Client bears responsibility for the materials provided.

Bella & Bona provides the Corporate Client with a weekly statement of the number of materials delivered and returned and carries out a final review at the end of each calendar month. The Corporate Client is entitled to object to the weekly statement within 14 days of receipt.

Minor, unavoidable losses are accepted. Per calendar month, a tolerance threshold of 7.5 % of the total materials delivered applies; no replacement fee is charged within this threshold. The tolerance threshold is calculated separately per type of material and rounded up to the next whole unit in the Corporate Client’s favour. Normal wear (signs of use) is disregarded.

If the number of non-returned materials of a type of material exceeds the tolerance threshold in a calendar month, the Corporate Client reimburses Bella & Bona the replacement value for the difference between the tolerance threshold and the actual number of missing materials. The replacement fee is added to the following month’s invoice. The replacement values per unit are:

Calculation example: If 100 reusable bowls are delivered in a calendar month and 10 of them are not returned by month-end, the tolerance threshold (7.5 % of 100 = 7.5; rounded up) is 8 bowls; 2 bowls at EUR 9.00 each are subject to reimbursement, i.e. EUR 18.00.

§ 8 Data Protection

Bella & Bona processes personal data in accordance with applicable data protection law. The details are set out in Bella & Bona’s Privacy Policy, available at https://www.bellabona.com/datenschutz.

(a) Bella & Bona as controller. Insofar as Bella & Bona itself determines the purposes and means of processing — in particular the management of user accounts, order processing, customer support, and Platform security — Bella & Bona is a controller within the meaning of the GDPR.

(b) Bella & Bona as processor. Insofar as Bella & Bona processes personal data exclusively on the documented instructions of the Corporate Client (in particular setting up End User accounts from the data provided by the Corporate Client, administering subsidies, and preparing aggregated reports), the Corporate Client is the controller and Bella & Bona is the processor.

Where legally required, the parties conclude a data processing agreement (DPA) pursuant to Art. 28 GDPR before the processing begins.

§ 9 Liability

Bella & Bona is liable without limitation, in accordance with the statutory provisions, for damage arising from injury to life, body, or health based on a negligent or intentional breach of duty by Bella & Bona or one of its legal representatives or vicarious agents. The same applies in the case of intent and gross negligence, fraudulent concealment of a defect, assumption of a guarantee, and within the scope of the German Product Liability Act (ProdHaftG).

In the case of simple negligence, Bella & Bona is liable only for the breach of material contractual obligations (cardinal obligations), i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the Corporate Client may regularly rely. In this case, liability is limited to the damage typical for the contract and foreseeable.

Otherwise, the liability of Bella & Bona is excluded. After the passing of risk, Bella & Bona is not liable for damage resulting from improper storage, handling, or delayed consumption by the Corporate Client or its vicarious agents. Indirect and consequential damages are recoverable only insofar as they are typically to be expected upon intended use.

The statutory warranty rights remain unaffected. The completeness and condition of the meals must be checked without delay; identifiable defects must be reported without delay, hidden defects at the latest on the following Working Day.

§ 10 Force Majeure

Bella & Bona is not liable for the non-performance or delayed performance of its obligations insofar as this is due to events of force majeure. Force majeure means unforeseeable events beyond Bella & Bona’s control, in particular strikes and lockouts, pandemics and epidemics, cyberattacks, energy, network, or IT outages, natural disasters, acts of war, and official measures.

For the duration and to the extent of the force majeure event and its consequences, the delivery and performance periods are extended accordingly; this does not give rise to any right of withdrawal or claim for damages on the part of the Corporate Client. The affected party will inform the other party of the event without delay. If the event lasts longer than one month, both parties are entitled to withdraw from the affected individual order; partial services already rendered are invoiced.

§ 11 Confidentiality

The parties undertake to treat as confidential all confidential information of the other party obtained in the course of the cooperation — in particular trade and business secrets, prices, terms, and technical information — and not to disclose it to third parties, unless this is necessary for the performance of the contract or required by law. This obligation continues to apply after termination of the contractual relationship.

§ 12 Indemnification

The Corporate Client indemnifies Bella & Bona and its vicarious and performing agents against all third-party claims, including reasonable costs of legal defence, that are asserted in connection with the contract and are based on circumstances within the Corporate Client’s sphere, in particular on incorrect or incomplete specifications by the Corporate Client, on materials, locations, or service providers bindingly stipulated by it, or on the breach of duties to cooperate or to obtain permits, insofar as Bella & Bona is not itself responsible for the damage. This obligation continues to apply after termination of the contractual relationship.

§ 13 Intellectual Property

All rights in the Platform, the software, the trademarks, the logo, the photographs, menus, and other content and materials provided by Bella & Bona belong exclusively to Bella & Bona or its licensors. The Corporate Client receives only a simple, non-transferable right of use to the extent necessary for the performance of the contract. Any use, reproduction, or modification beyond this requires Bella & Bona’s prior written consent.

§ 14 Term and Termination

The term of the Framework Agreement is governed by the respective agreement. If no fixed term is agreed, the contract is extended by the agreed period unless it is terminated by ordinary notice within the agreed notice period. If no notice period is agreed, the contract may be terminated by ordinary notice with one month’s notice to the end of the month.

The right to extraordinary termination for good cause remains unaffected for both parties. Good cause exists for Bella & Bona in particular where the Corporate Client, despite a reminder, is in default of due payments to a substantial extent or repeatedly breaches material contractual obligations.

Any termination requires text form. Payment claims already accrued remain unaffected by a termination.

Part B – Meal-Benefit Programme

§ 15 End Users and Authorisation

Under the Meal-Benefit Programme, Bella & Bona activates access to the Platform for the End Users authorised by the Corporate Client.

The Corporate Client ensures and warrants that the End Users authorised by it are employed by it or otherwise entitled to use the service, that the End Users have received the information required for use, and that the Corporate Client is entitled to transmit to Bella & Bona the data required to set up the accounts (in particular name and business email address).

The Corporate Client transmits to Bella & Bona only the data required to set up and manage the End User accounts and informs Bella & Bona without delay if an authorisation to use the service ceases (e.g. upon termination of the employment relationship).

§ 16 Employer Subsidies and Taxes

The Corporate Client may grant the End Users freely definable subsidies towards the meals or cover the costs in full. The respective subsidy granted is shown in the Platform and invoiced by Bella & Bona directly to the Corporate Client.

The Corporate Client is solely responsible for the tax and social-security treatment of the employer subsidies granted. Bella & Bona provides no tax advice and, in this respect, no assessment or liability. The corresponding arrangements in the relationship with the End Users are the sole responsibility of the Corporate Client.

§ 17 Ordering and Provision

The available delivery days, the Delivery Locations, the time windows, and the applicable order deadlines are governed by the Framework Agreement as well as by the respective delivery site and delivery area, and are shown in the Platform.

The provision of meals is carried out, depending on the agreed service, by delivery to the agreed collection point, by issuance via a Pop-up Restaurant, or in another agreed form. The passing of risk occurs upon provision at the agreed Delivery Location.

Bella & Bona is entitled, taking into account the expected order volumes, to designate additional closing days and to communicate these to the Corporate Client with reasonable advance notice (generally at least four weeks).

Bella & Bona is entitled to map and adjust order deadlines, delivery time windows, and Delivery Locations technically in the Platform in accordance with the requirements of the respective Framework Agreement.

Part C – Catering and Events

§ 18 Ordering

Orders for catering and event services are placed on the basis of an offer from Bella & Bona. The contract is concluded in accordance with § 4 paragraph 2. The service description, scope, and date result from the offer or the order confirmation.

§ 19 Delivery, Passing of Risk, and Access to Event Locations

Delivery is made to the Delivery Location stated in the contract within the delivery time window agreed in writing, unless otherwise agreed.

In the case of self-collection, risk passes upon handover of the goods to the Corporate Client. If delivery is carried out by Bella & Bona, risk passes upon arrival at the agreed Delivery Location.

The Corporate Client ensures that Bella & Bona obtains timely and unimpeded access to the event location and that the conditions required for the provision of the services are present on site (in particular access and parking, power and, where applicable, water connection, suitable areas, and required permits). The Corporate Client is responsible for delays or additional expenses resulting from missing conditions.

The Corporate Client obtains independently and at its own expense all official permits, licences, and authorisations required for holding the event and for using the delivered meals and equipment (e.g. catering licence, GEMA, fire safety and security requirements) and ensures compliance with the relevant building, safety, and event-law regulations. Set-up locations and transport routes at the event location must be suitable, level, clear, and, where necessary, illuminated.

After handover of the meals, the Corporate Client bears responsibility for their proper storage and issuance in compliance with food-law regulations, insofar as Bella & Bona does not itself provide these services.

§ 20 Food and Allergens

Information on labelling-relevant allergens and additives is provided to the Corporate Client on request or together with the meals. Despite the greatest care, traces of individual allergens cannot be entirely excluded. The allergen information provided in each case is authoritative. The Corporate Client is required to inform its guests or End Users accordingly.

§ 21 Number of Participants

The Corporate Client informs Bella & Bona of the exact number of participants and the final selection of meals no later than two weeks before the event. This information is deemed binding contractual content and is taken into account in the final invoice.

In the event of a reduction in the number of participants by more than 10 %, Bella & Bona is entitled to recalculate the prices. Additional orders are charged separately at the applicable list prices.

§ 22 Changes

Changes to a catering or event order already placed are free of charge, provided they are communicated to Bella & Bona in text form no later than 48 hours before the agreed delivery date. Later changes require Bella & Bona’s consent and may lead to a price adjustment.

The availability of the products, in particular seasonal influences, may make reasonable adjustments to the meals necessary; minor deviations in ingredients or garnish remain reserved, provided the quality and character of the service are not materially impaired.

§ 23 Cancellation

In the event of cancellation of orders already placed, Bella & Bona charges the following cancellation fees:

Cancellation requires text form; receipt by Bella & Bona is authoritative. If cancellation takes place after expiry of the respective last cancellation deadline stated in the table above, or on the day of performance, Bella & Bona is entitled to charge 100 % of the agreed remuneration.

If the Corporate Client proves that Bella & Bona has suffered no damage or substantially less damage, it owes only the lower amount or no cancellation fee. Irrespective of the above lump sums, the Corporate Client must reimburse the costs actually incurred vis-à-vis third parties, in particular where staff already scheduled have travelled or costs for travel, accommodation, or third-party services have been incurred. A free cancellation or a cancellation against a lump sum is excluded insofar as Bella & Bona has already begun preparation or production at the Corporate Client’s specific request.

§ 24 Deposits

To secure the reservation, the Corporate Client makes a deposit upon conclusion of the contract in accordance with the following tiers:

The deposit is set off against the final invoice.

§ 25 Equipment and Service Staff

Equipment provided by Bella & Bona (fittings, appliances, furniture, rental and other material) remains the sole property of Bella & Bona or its suppliers. It is provided on a loan basis only, for the contractually agreed purpose and the agreed duration.

The Corporate Client must always handle the equipment carefully and with the diligence of a prudent businessperson, store it properly and protected (from weather and access by unauthorised persons), and use it exclusively as intended. From the time of provision, the Corporate Client is fully liable for loss, theft, vandalism, and for damage that goes beyond normal use; normal wear is disregarded.

In the event of damage, destruction, or loss, the Corporate Client must — subject to Bella & Bona’s further claims — reimburse the replacement value of the equipment required at the time the damage occurs. The Corporate Client reserves the right to prove that no damage or substantially less damage has occurred.

Unless a return obligation of the Corporate Client is agreed, Bella & Bona collects the equipment from the Corporate Client within three Working Days of the start of the rental period. If the Corporate Client does not enable collection within this period or, where a return obligation is agreed, does not return the equipment in time, the rental period is extended against payment on the agreed terms. The Corporate Client bears any additional costs arising as a result (in particular travel, storage, or personnel costs).

After return, Bella & Bona is entitled to a period of 14 days to inspect the equipment for damage and completeness, beginning on the day on which the equipment comes back into Bella & Bona’s possession.

Unless otherwise agreed, the Corporate Client is responsible for the proper set-up and is liable for damage resulting from faulty set-up. If set-up is carried out by Bella & Bona, responsibility passes to the Corporate Client after set-up has been completed. The Corporate Client provides the required power or energy supply for the equipment at its own expense; the Corporate Client reimburses any fuel consumption. If the Corporate Client fails to comply with this obligation, Bella & Bona covers the consumption and invoices the costs.

If Bella & Bona provides service staff or live-cooking services, Bella & Bona coordinates the deployment of staff. The Corporate Client ensures the necessary framework conditions and compliance with the safety and house rules applicable at the event location.

Part D – Final Provisions

§ 26 Amendment of the General Terms and Conditions

Bella & Bona is entitled to amend these GTC unilaterally insofar as this is necessary to remedy subsequently arising disturbances of the contractual balance or to make adjustments to changed legal or technical conditions. Bella & Bona communicates the content of the amended provisions to the Corporate Client at the last known email address. The amendment becomes part of the contract if the Corporate Client does not object in text form within six weeks of receipt of the amendment notice. Bella & Bona will specifically point out to the Corporate Client, in the amendment notice, the right to object and the significance of the six-week period.

§ 27 Place of Performance, Jurisdiction, Applicable Law, Final Provisions

The place of performance for delivery, provision, and payment is Munich. The exclusive place of jurisdiction for all disputes arising out of or in connection with this contractual relationship is Munich, provided the Corporate Client is a merchant, a legal person under public law, or a public-law special fund.

The law of the Federal Republic of Germany applies. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions is not affected thereby. In place of the invalid provision, the statutory provisions apply where available. Amendments and supplements to the contract require, to the extent legally permissible, text form; this also applies to the waiver of this text-form requirement. There are no oral side agreements.