General Terms and Conditions (GTC) for End Users
Bella & Bona GmbH
Last updated: 06 July 2026
for the use of Bella & Bona Office Lunch
This is a courtesy English translation. The relationship is governed by German law; in the event of any discrepancy, the German version of these Terms prevails. Statutory references (e.g. § 312g BGB) refer to German legislation.
between
Bella & Bona GmbH
Kapellenstraße 12, 85622 Feldkirchen, registered in the commercial register of Munich under HRB 241190 (hereinafter „Bella & Bona“)
and
the customer identified in § 1 of the contract (hereinafter the „Orderer“)
§ 1 General Provisions and Scope
Bella & Bona Office Lunch („BBOC“) enables employees to order meals and related additional services, which — depending on the service booked by the respective corporate customer — are either delivered or made available at an agreed collection point. For this purpose, a framework agreement is concluded between Bella & Bona and the employer. This framework agreement contains, among other things, provisions on the subsidisation of meals and the terms of provision, in particular the available delivery days, the time window, and the latest order deadline on the delivery day.
BBOC’s product offering is directed exclusively at Orderers who are consumers within the meaning of § 13 BGB, and not at entrepreneurs within the meaning of § 14 BGB.
All orders placed via BBOC are governed by these General Terms and Conditions („GTC“) in the version valid at the time of the order. The contracting party and operator of BBOC is Bella & Bona.
Use of BBOC is subject to the condition that, at the time of ordering and provision, the Orderer is employed by a company with which Bella & Bona has concluded a framework agreement.
§ 2 Conclusion of Contract
The presentation of products in the order assistant on the BBOC website or app does not constitute a legally binding offer by Bella & Bona to conclude a purchase or supply contract for those products; rather, it is a non-binding online catalogue.
The Orderer can set the desired order quantity of the products displayed by clicking the „+“ or „–“ buttons and then complete the order process by clicking the „BUY“ button. The selected product is then shown as „Ordered“ in the order assistant. This process can be repeated as often as desired. The Orderer may cancel the order at any time before the agreed latest order time on the delivery day by clicking the „Cancel“ button. Both the order and the cancellation are additionally confirmed by an email to the Orderer’s stored email address.
By clicking the „BUY“ button, the order is registered and the Orderer makes a binding, chargeable offer to Bella & Bona, unless the order is cancelled by the Orderer before expiry of the latest order deadline on the delivery day.
The order is placed subject to the condition that the Orderer has previously accepted these GTC and that the Orderer’s credit account holds sufficient funds, or that the Orderer’s employer covers the costs in accordance with the framework agreement.
Upon clicking the „BUY“ button, the Orderer’s credit account is immediately debited by the order value of the products ordered. The contract comes into existence upon acceptance of the order by Bella & Bona. Acceptance occurs at the latest upon provision of the ordered products. A mere order confirmation does not yet constitute acceptance.
Only the order transaction is stored by Bella & Bona in compliance with data protection law. No further contract text is stored; the GTC of Bella & Bona are available and printable in their respective current version at any time on the website or in the order assistant.
The contract is concluded in the German language.
§ 3 Ordering, Provision, Product Availability, Passing of Risk
BBOC’s business hours are usually Monday to Friday, except for local public holidays. Taking into account the expected order volumes (e.g. bridge days, Christmas holidays), Bella & Bona reserves the right to designate additional closing days at any time and to communicate them to the companies with a lead time of at least 4 weeks.
The applicable order deadlines, delivery locations, and time windows depend on the respective corporate customer, delivery site, and delivery area, and are shown to the Orderer in the platform. If the respective company offers BBOC to its employees at more than one site, different times and locations may be set.
Orders received before expiry of the applicable latest order time are provided the same day within the agreed time window.
The provision of meals is carried out — depending on the service booked by the respective corporate customer — by delivery to the agreed collection point, by service via a Bella & Bona pop-up restaurant, or as part of a catering service. Delivery is made to the delivery address specified or selected by the Orderer in the order system; where the company has agreed several delivery locations with Bella & Bona, it is the Orderer’s responsibility to select the correct one. After provision, the Orderer receives a confirmation at the email address stored in the order system.
Provision is deemed to have taken place as soon as the meals have been made available or delivered at the agreed collection point. The passing of risk occurs from the time of provision. Bella & Bona expressly points out that freshly prepared products and perishable foods must be collected and consumed by the Orderer immediately after provision.
If, at the time the Orderer places an order, the desired product is no longer available, no order can be placed in the order system. In this case, Bella & Bona refrains from a declaration of acceptance and no contract is concluded.
If a product becomes unavailable after an order has already been placed, Bella & Bona will provide the Orderer with a product of equal or higher value. If no equivalent product can be offered, or if the Orderer does not agree to the product of equal or higher value provided, the order is cancelled and the previously debited credit is refunded to the customer account. Furthermore, minor deviations in ingredients or garnish remain reserved, provided the quality and character of the meal are not materially impaired.
Upon provision and making available of the ordered products for collection, Bella & Bona has fulfilled its contractual obligations. The Orderer is in default immediately and without a separate reminder if they do not collect the products at the stated collection time. In this case, Bella & Bona is entitled to withdraw from the purchase contract with immediate effect.
§ 4 Cancellation, Refund
The Orderer may cancel their orders in the order system free of charge up to the latest order time on the delivery day. To do so, the delivery day is first selected to display the existing orders. By clicking the respective „Cancel“ button, the individual ordered products can be cancelled.
Bella & Bona may cancel an order if
- the ordered product is no longer available or deliverable,
- the condition under § 1 paragraph 5 is not met,
- delivery/provision is unreasonable for Bella & Bona, or
- any other reason exists that would entitle Bella & Bona to delete or block the credit account.
In the event of a cancellation, the corresponding amount (order value) is credited to the credit account or — where already debited — refunded accordingly. The statutory provisions under §§ 323 et seq. BGB remain unaffected.
§ 5 Ownership of Reusable Containers, Return
BBOC is delivered in delivery boxes to the agreed delivery locations. The ordered meals are usually packaged therein in resealable reusable containers.
The reusable containers and the associated lids remain the property of Bella & Bona GmbH and are provided to the Orderer free of charge only for the period from provision until collection of the delivery boxes.
After consuming the meals, the Orderer is required to place the reusable containers and lids back into the delivery boxes for collection by Bella & Bona.
All reusable containers are scanned by Bella & Bona before delivery and after collection and are assigned to the respective delivery location.
The Orderer will not be charged any costs for reusable containers that are not returned or not returned on time. Any losses are settled exclusively in the relationship between Bella & Bona and the Orderer’s employer on the basis of the framework agreement existing between them. Bella & Bona is entitled to inform the employer about reusable containers not returned, broken down by delivery location.
§ 6 Prices, Employer Subsidies
The prices stated in the order system are inclusive of the applicable statutory value-added tax. The prices at the time of ordering the products apply.
No delivery or shipping costs are charged to the Orderer for provision. The delivery conditions are agreed and settled between Bella & Bona and the Orderer’s employer in the framework agreement.
The employer may grant freely definable subsidies towards the meals or cover the costs in full. The Orderer recognises the applicable subsidy in the order system by the display of the crossed-out original product price and the product price valid for the order. The difference is the employer subsidy, which is invoiced by Bella & Bona directly to the employer in accordance with the arrangements agreed in the framework agreement.
Bella & Bona assumes no responsibility whatsoever for the correct tax assessment and accounting of employer subsidies granted. The corresponding arrangements and rules in connection with employer subsidies are to be agreed directly between the employer and the Orderer.
For billing purposes, Bella & Bona shares order data with the employer to the extent necessary to perform the framework agreement and to settle the employer subsidies. Details are set out in our Privacy Policy (see § 14).
§ 7 Payment Terms, Credit Account, Retention of Title
Orders are only possible if the credit account holds sufficient funds. The Orderer can view their credit account and the transactions carried out at any time in their customer account.
The Orderer can top up their credit via credit card, PayPal, and the payment methods offered through PayPal (e.g. Apple Pay or Google Pay). Payment for an order is made by automatic debit from the credit account.
If an order is cancelled or a contract does not come into existence, Bella & Bona credits the corresponding amount back to the credit account (reversal).
The credit does not constitute a bank deposit, does not bear interest, and does not expire. Credit topped up by the Orderer themselves is refundable; any remaining credit is refunded to the stored means of payment, in particular upon deletion of the customer account pursuant to § 8. Promotional, bonus, or employer-funded credit is not convertible into cash and is not refundable, unless otherwise agreed.
Bella & Bona is entitled to correct credit accordingly in the event of obvious incorrect postings or technical errors. Bella & Bona further reserves the right to set maximum amounts for the credit balance or for individual top-ups, where necessary for technical, security-related, or regulatory reasons.
The meals remain the property of Bella & Bona until full payment has been made.
§ 8 Registration, Access Data, Termination/Deletion/Blocking of the Customer Account
Before the first order, the Orderer must register to use the order system, providing the requested data truthfully, and thereby create a customer account. The Orderer is obliged to keep the data in their customer account up to date and to inform Bella & Bona without delay as soon as the data provided at registration change.
The access data (username and password) must be kept secret by the Orderer and must not be passed on to third parties.
The customer account can be deleted by the Orderer at any time — by email to info@bellabona.com with the subject line „Kontolöschung“ (account deletion) or, where available, via a corresponding function within the platform. The deletion is subsequently confirmed by email.
The customer account is automatically deleted by Bella & Bona when the framework agreement with the employer or contractual partner of Bella & Bona has ended, or when no employment relationship exists between the Orderer and the employer or contractual partner of Bella & Bona. Upon deletion of the customer account, any remaining credit is refunded to the stored means of payment.
The customer account, or alternatively a means of payment, may be blocked or closed by Bella & Bona where good cause exists, in particular in the case of
- security reasons or a threat to the security of the order system,
- fraudulent or abusive use,
- repeated rejection of payments by the payment service provider,
- disclosure of the access data to third parties,
- registration using false data,
- other serious breaches of these GTC, or
- where necessary to comply with legal obligations.
§ 9 Warranty, Notice of Defects, Force Majeure
Bella & Bona warrants provision of the ordered products in the described quality within the respective agreed delivery or provision times. For Daily Lunch and pop-up restaurants, these result from the times shown in the platform; for catering services, the individually agreed delivery or performance times apply. A time window shown in the platform is deemed met if provision takes place no more than 15 minutes before the earliest, or no more than 15 minutes after the latest, time shown.
The completeness of the delivery and the condition of the meals must be checked by the Orderer as quickly as possible. Defects identified must be reported to Bella & Bona without delay. If the Orderer fails to give such notice, the meals delivered are deemed approved, unless the defect is one that was not identifiable upon initial inspection. Such defects must be reported to Bella & Bona at the latest on the working day following delivery.
Insofar as defects exist, the Orderer is entitled to the statutory warranty rights in accordance with the following provisions. Damage caused by improper actions of the Orderer during storage (e.g. incorrect temperature), preparation, or consumption of the products does not give rise to any warranty claim against Bella & Bona.
If defects exist and have been asserted in good time, Bella & Bona is entitled to subsequent performance (cure). If subsequent performance fails, the Orderer is entitled to reduce the purchase price or withdraw from the contract. Rectification is deemed to have failed after the first unsuccessful attempt.
Bella & Bona meets the respective agreed delivery or provision times in accordance with the remarks in § 9 paragraph 1, unless a case of force majeure exists that makes timely provision impossible. In this case, Bella & Bona is entitled to extend its delivery and performance dates according to the scope and duration of the force majeure event and its consequences, without the Orderer being granted a right of withdrawal or a claim for damages. For the period of the justified extension, Bella & Bona is not in default.
Force majeure is an unavoidable and unforeseeable damaging event occurring after conclusion of the contract from outside, which cannot be averted or rendered harmless even with the utmost reasonable care. This includes in particular strikes and lockouts, pandemics and epidemics, cyberattacks, power, network, or IT outages, natural events, and official measures.
§ 10 Allergens and Food Information
Information on the labelling-relevant allergens and additives contained in the meals is provided to the Orderer in the platform; the allergen information provided there in each case is authoritative.
The meals are prepared in production kitchens in which all labelling-relevant allergens are handled. Despite the greatest care, traces of individual allergens therefore cannot be entirely excluded; complete freedom from allergens of individual meals cannot be guaranteed.
Orderers with food allergies or intolerances are required to check the allergen information provided before each order and, in cases of doubt, to contact Bella & Bona before ordering. Statutory labelling obligations remain unaffected.
In all other respects, the liability of Bella & Bona is governed by § 12 of these GTC.
§ 11 Availability, Impairments, and Interruptions
Bella & Bona endeavours to keep the order system for BBOC continuously available but does not warrant uninterrupted availability. Bella & Bona is entitled to carry out maintenance work, updates, and technical changes to the order system. Bella & Bona is not liable for temporary restrictions or interruptions of availability attributable to such measures or to measures for identifying and remedying malfunctions, provided the measures are reasonable.
Bella & Bona endeavours to keep interruptions or impairments of the order system to a minimum. Users are informed without delay of interruptions and, where technically possible, of alternative ordering options.
§ 12 Liability
The Orderer receives freshly produced meals and other foods from Bella & Bona in a heated or chilled state. After the passing of risk, liability due to improper storage of the meals (e.g. through excessive temperature) or incorrect use (e.g. through delayed consumption) is excluded.
Bella & Bona is liable for damage arising from injury to life, body, or health for any negligent or intentional breach of duty. For other damage, Bella & Bona is liable only in the case of grossly negligent or intentional breach of duty. Liability under the German Product Liability Act (ProdHaftG) is excepted from this. Liability under the general statutory provisions also applies in the case of fraudulent intent or the assumption of a guarantee.
Bella & Bona is liable for simple negligence only where material contractual obligations (cardinal obligations) — i.e. obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the Orderer may regularly rely — are breached. In this case, liability is limited to the damage typical for the contract and foreseeable. This applies accordingly to breaches of duty by bodies, representatives, employees, or other vicarious agents of Bella & Bona.
§ 13 Right of Withdrawal, Withdrawal Instructions, Model Form
The right of withdrawal is excluded for goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (§ 312g para. 2 no. 1 BGB). An order likewise cannot be withdrawn insofar as it concerns the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded (§ 312g para. 2 no. 2 BGB). Meals and sealed goods that are not suitable for return for reasons of health protection or hygiene are also excluded from the right of withdrawal if their seal was removed after delivery (§ 312g para. 2 no. 3 BGB).
For the part of the order that does not fall under the above exclusions, the Orderer, as a consumer within the meaning of § 13 BGB, has a right of withdrawal. A consumer is any natural person who concludes a legal transaction for purposes that are predominantly outside their trade, business, or profession.
The detailed withdrawal instructions and a model form for a withdrawal can be found following these General Terms and Conditions.
§ 14 Data Protection
The processing of personal data in connection with BBOC is governed by our Privacy Policy, available at https://www.bellabona.com/datenschutz.
The legal basis for processing the data required to handle the order is the performance of the contract (Art. 6(1)(b) GDPR); otherwise, the legal bases stated in the Privacy Policy apply. For details on the processing purposes, the recipients of your data, the retention periods, and your rights as a data subject, please refer to the Privacy Policy.
§ 15 Amendment of the General Terms and Conditions / Reservation of Amendment
Bella & Bona is entitled to amend these General Terms and Conditions unilaterally. Such amendments are made only for valid reasons, in particular due to new technical developments, changes in case law, or other equivalent reasons. If the amendment significantly disturbs the contractual balance between the parties, the amendment does not take place.
The Orderer is informed of an amendment, together with the content of the amended provisions, at the Orderer’s last known email address. The amendment becomes part of the contract if the Orderer does not object in written or text form within six weeks of receipt of the amendment notice. Bella & Bona will specifically point out to the Orderer, in the amendment notice, the right to object and the significance of the six-week period.
§ 16 Consumer Dispute Resolution
Bella & Bona is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
§ 17 Final Provisions
The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
The general terms and conditions of the Orderer’s employer do not apply, not even subsequently through implied conduct.
Should individual provisions of this contract be or become invalid, the validity of the remaining provisions is not affected thereby. In place of the invalid provisions, the statutory provisions apply where available. Otherwise, the invalid provision is replaced by another that comes closest, in a permissible manner, to the economic purpose of the omitted provision.
Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, took possession of the goods (in the case of a purchase contract), or
- on which you or a third party named by you, who is not the carrier, took possession of the last goods (in the case of a contract for several goods ordered by the consumer within a single order and delivered separately).
To exercise your right of withdrawal, you must inform us,
Bella & Bona GmbH
Kapellenstraße 12, 85622 Feldkirchen
Email: info@bellabona.com
of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
Exclusion and Premature Expiry of the Right of Withdrawal
In the case of distance contracts concerning the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded, or the provision of services in the area of the supply of food and beverages, there is no right of withdrawal under the statutory provisions, cf. § 312g para. 2 no. 2, no. 9 BGB. In addition, the right of withdrawal may expire prematurely in cases of the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery, cf. § 312g para. 2 no. 3 BGB.
Orders for the supply of meals and other foods are subject to the aforementioned exclusions. We therefore expressly point out that a right of withdrawal does not exist in these cases or may expire prematurely, in particular once the product packaging has been opened.
– End of withdrawal instructions –
Model Withdrawal Form
(If you want to withdraw from the contract, please complete this form and return it by post or scanned by email.)
To:
Bella & Bona GmbH
Kapellenstraße 12, 85622 Feldkirchen
Email: info@bellabona.com
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for notification on paper)
Date
(*) Delete as applicable.